You may return new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please contact us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return those items from your order.
Free shipping for customers in Sleepy Hollow, Tarrytown, Ossining and Rye, and on all U.S. orders of $50 or more (only three bags of coffee!). Otherwise, flat shipping rate of $3 per item.
We can ship to virtually any address in the world. Note that there are restrictions on some products and on some international locations. At this time, international shipping cannot be applied automatically to your cart but please contact us to inquire about shipping internationally and we will do our best to accommodate your request.