FAQs

 

Return Policy

You may return new, unused, unopened items within 30 days of the delivery date with proof of purchase for a full refund. We'll pay the return shipping costs if the return is a result of our error (incorrect or defective item, etc.).

 

Exchange Policy

We do not offer any exchanges at this time.

 

Shipping 

Free shipping on U.S. orders of 5lbs or more. 

We can ship to virtually any address in the world. There are restrictions on some products and international locations. At this time, international shipping cannot be automatically applied to your cart at checkout. Please contact us to inquire about international shipping and we will do our best to accommodate your request.

 

What is our recommendation for the perfect cup of coffee?

We recommend the 2 to 1 ratio for the perfect cup of coffee. 2 tablespoons of coffee to every 1 cup of coffee. Note:A full 12 cup pot of coffee should have 24 tablespoons of coffee.

 

How high above sea level is our farm?

We are about 1,500 - 1,800 meters above sea level.

 

Do you offer green beans?

Yes we do. Please contact us at [email protected] for more details.